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How sakura63 Handles Your Personal Information

This privacy policy covers exactly what data sakura63 collects when you open an account, fund it via DANA, OVO or GoPay, and use our lobby — and how we keep that data safe.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access your dataCookie and session controlsClear data retention terms
sakura63 How sakura63 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct or remove the personal data we hold on your account, our support team handles these requests directly. You can reach us through live chat inside the lobby, by email, or through our help desk form. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt so you know the process has started.

Live Chat Open the chat widget inside your account dashboard to submit a data access or correction request. Our team reviews privacy queries directly from the chat queue.
Email Support Send your data request to our support email address found in the contact section of your account page. Include your registered account name for faster handling.
Help Desk Form Use the online help form to request data deletion or a copy of your stored information. Select the privacy category when submitting so it routes to the right team.
HOW WE PROTECT IT

Our Approach to Data Security and Account Privacy

Your data is handled through a combination of encryption, access controls and defined retention rules. When you log in, your session is protected by SSL encryption. Payment details tied to DANA, OVO and GoPay transactions pass through tokenised payment channels — we do not store your raw wallet credentials on our servers. Access to personal account data inside our systems is restricted to authorised staff only, and we review those access logs regularly.

SSL Encryption on Every Session

Every page you load and every action you take — from login to deposit confirmation — runs over SSL. Your session data is not transmitted in plain text at any point.

Tokenised Wallet Transactions

DANA, OVO and GoPay deposits are processed through tokenised references. We record the transaction ID and status, not your wallet PIN or full account credentials.

Defined Data Retention Periods

We keep account data only as long as your account is active or as required by applicable law. Once retention periods expire, data is deleted or anonymised from our records.

Your Right to Request Data Changes

You can request a copy of the data we hold, ask us to correct inaccurate details, or ask for deletion where permitted. Submit the request via live chat or our support email.

Questions About Your Privacy at sakura63

These questions cover the most common things you might want to know about how your personal data is handled, what rights you have, and how to act on them. If your question is not here, our support team can help through live chat or email.

We collect your name, email, phone number and login credentials at registration. When you deposit via DANA, OVO or GoPay, we store the transaction reference and wallet identifier only.

No. Payment transactions process through tokenised channels. We record the transaction reference and completion status — not your wallet PIN or full wallet account password.

Yes. Submit a data access request through live chat or our support email. Include your registered account name, and we will confirm receipt and respond within a reasonable timeframe.

We retain your data while your account is active and for as long as applicable law requires after closure. Once the retention period ends, data is deleted or anonymised from our systems.

We share data only with payment processors handling your DANA, OVO or GoPay transactions and with platform service providers bound by strict data agreements. We do not sell your data.

Send a deletion request via the help desk form or support email, selecting the privacy category. We will review eligibility under applicable law and confirm the outcome directly to you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.